Customer Support Representative* German

We are one of the leading publishers of free-to-play online games based in Karlsruhe, Germany.

As a gamer filled team, we support and monitor most of our MMO games, such as AION, Swords of Legends Online, assist players and provide feedback to our internal game teams.

As an experienced Customer Support Representative*, you are assisting players with all game related issues from lost items to technical troubleshooting. You are also responsible for monitoring our games and making sure that everyone plays fairly with each other.

Please submit your application in English

Karlsruhe | hybrid working | full-time | from now

For which tasks (responsibilities)?

• You process player enquiries in our internal support system

• You monitor our game worlds and analyse suspicious behaviour

• You analyse user data and ensure that our players have the best possible experience in our games

• You actively help us to shape our internal processes and formulate new approaches to solving problems

• You document bug reports and forward them to the appropriate departments

• You are in direct contact with our customers and provide live support

What kind of professional are we looking for?

• You have experience in dealing with customers, ideally in the field of online games

• You have native level (C2) German language skills, both written and spoken, and excellent written communication skills

• You have strong analytical skills that allow you to spot anomalies and patterns

• You can also handle and analyse large amounts of data in Excel or databases

What is important for us in a person?

• You live for online games and know the ins and outs of games

• You enjoy sharing information with others and find it easy to explain things in detail

• You know how to handle complex tasks without losing your cool

Why do we enjoy working here?

• An international company awaits you! English is our company language, as employees from over 35 nations are part of our team

• The future's hybrid! Together with your manager and team, you can arrange how you split your time working from home or at the office

• Where colleagues become friends! Regular team events and an open company culture

• We put our complete trust in you! Through freedom to choose things like flexible assignment of working hours and personal responsibility for your own work